Here's a link that Courtney sent me. The article gets to the heart of my (and, so it seems, so many other's) problem.
http://www.readwriteweb.com/archives/verizon_customers_-_just_say_no.php
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- Dan Goldberg
- Dan Goldberg, MBA, is President of Dan Goldberg Consulting L.L.C. a training, coaching and business development firm located in the Philadelphia, PA area. He is the founder and former owner of "For Eyes" the highly successful international optical company and an internationally recognized keynote speaker. Dan is the author of the book "Lighten Up and Lead," co-author, with Don Martin, of the book “The Entrepreneur’s Guide to Successful Leadership,” and author of "The Six Steps To Solid Sales Success™" and "The Seven Elements Of Successful Management™" programs. He is an adjunct professor at the Fox School of Business, Temple University and the Smeal College of Business, Penn State University. He is also the Chairman of the Dean’s Advisory Board, College of Business, Kutztown University. He has been the subject of stories in Newsweek, Business Week, Playboy, Successful Business, Investor’s Business Daily, and other major newspapers and magazines throughout the United States. In addition, Dan has appeared on Good Morning America and other national and local television and radio programs.
I disagree very much with the article. Verizon Is the Premier Cell Phone Provider for american people and business. Many other brands try to make sales by importing foreign phones and selling based on technology of the cell phones. That is where I would say the only place Verizon is lacking, but currently catching up with the blackberry storm and the new LG touchscreens. As for servive I have a family plan but In the past Ten years or so of service with them they have discounted my rates for continued use and I have maybe dropped 1 call ever. You should buy a cell phone for dependability, but features and technology are nice. As for customer service the phone support might be able to be better. but every time I have gone into a store I have been helped with every aspect of my problem quickly.
ReplyDelete-Geoff Korfin