It's time to change the prompts on my company's voice mail system. So...rather than wait until the "work week" I figured I do it on my own.
I called Verizon's 1-800-870-0000 Voice Mail help line at around 1::00 EDT on Sunday (today - March 8th) and guess what?! It kept ringing and ringing and ringing! Hmm...I better advice them about getting voice mail. Maybe I should put them in touch with Cavalier!
You'd think they'd be the first to have it set up. Earlier today it seemed to be working. Not much help, but working. Then...BINGO! ZIPPO, ZERO, NADA!!
What the heck is it about the phone company? It used to be that someone was always available to help. Now, it's call back during "normal" business hours. Like your phone actually knows what "normal" business hours are when it needs some sort of maintenence. Guess that's why Verizon's market share keeps shrinking.
HELLO!!
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another terrible verizon customer service example for you
ReplyDeletehttp://www.youtube.com/watch?v=lCJ3Oz5JVKs
Brian,
ReplyDeleteThis is superb!!!! What a great illustration of the beings in the Verizon Solar System!
Merci.
Dan
As I see it the problem is not so much with Verison, or any other company with these types of issues. The American consumer is ultimatly to blame for this problem. Take Verison, they at on time had entire floors dedicated to customer service personelle. They had large amounts of actual people that were paid to answer the phones and help people with their problems. But, this was at a huge cost to the company which they passed on to there customers. Then people wanted the more services for less money and verison, like mane companies turner to technology. In the case of verison they went to the automated, prompt style help line. Then, the savings were passed on to cunsumers. YEAH!!! Only now, there was no live people to help then if the problem could no be sovles by option 1 to 9 BOO!!!. We (consumers) need to make up our minds as to how much we want to give up to save a buck and companies will follow our lead. In my opinion
ReplyDeleteGood point! I'd opt for paying a BIT more and getting a human. Of course efficiencies and customer retention would also help reduce costs and increase profits.
ReplyDelete